Member Service Information
Generations' routing number is 314088572.
Generations is part of the Allpoint ATM network, one of the most extensive ATM networks in the world with over 43,000 merchant surcharge-free ATMs across the United States, Mexico, Puerto Rico and more. Members can access cash at over 250 ATMs throughout San Antonio and avoid paying the merchant surcharge fee. You’ll continue to pay the credit union’s non-proprietary ATM fee, which funds our ability to offer the convenience of the Allpoint network to you.
Use the locations map to find the Allpoint ATM closest to you, or look for the Allpoint logo on your neighborhood ATM. Smartphone users can download the Allpoint app and find every nearby ATM from your phone. The app is available for iPhone, Android and Blackberry.
Generations Federal Credit Union is proud to be a part of a national network of shared service centers. CU Service Centers allow Generations Federal Credit Union members to conduct most of their business as if they were at their own credit union branch. By sharing facilities, credit unions can offer greater convenience for members.
By visiting one of the CU Service Centers, you’ll be able to:
- Cash checks and make deposits
- Make loan payments
- Make transfers from or to any account
- Obtain cash advances and balance inquiries in branch
- Purchase Money Orders, Travelers Checks, and Official Checks (fee may apply)
All you need when you visit a participating CU Service Center is the name of our credit union (Generations FCU), your account number, and a valid photo ID. To find a participating credit union, visit the CU Service Center website, or call us at (210) 229-1128.
Your credit report is the key to your credit future. So being knowledgeable about your personal credit history is important in understanding your total financial picture.
You can obtain a free copy of your credit report from each of the three major credit reporting agencies each year. Order a copy of your free Credit Report now.
At Generations Federal Credit Union, we understand that from time-to-time, you need a little extra cash for a special occasion or an unforeseen expense. If you need an influx of money in a short period of time, you can skip one month’s loan* payment two times a year (not over two consecutive months) within a rolling 12-month period.
If your payment is automatically transferred or you transfer it from your Generations account…
- Submit the Skip-a-Payment form one week or more in advance of your loan payment due date.
- Do not make that month’s (or two bi-weekly) payment(s).
- Your due date will be advance by one month.
If you use ACH Origination from another institution…
- Submit the Skip-a-Payment form one week or more in advance of your loan payment due date.
- The amount skipped will be deposited into your account when your Skip-a-Payment form is processed.
- Automatic payments will continue on the scheduled due date.
If you use another form of payment…
- Submit the Skip-a-Payment form one week or more in advance of your loan payment due date.
- Do not make that month’s (or two bi-weekly) payment(s).
- Your due date will be advanced by one month.
To request a Skip-A-Payment, print and complete the Skip-a-Payment Coupon.
Mail or fax your coupon to:
Lending Skip-a-Payment Coupon
Generations Federal Credit Union
P.O. Box 791870
San Antonio, TX 78279-1870
Fax: (210) 230-9264
When you Skip-a-Payment:
- There is a $15 processing fee for each skipped loan.
- Each month you skip will extend the term of your loan by one month.
- Requests are processed within five business days from the time they are received at the credit union. Be sure to allow enough time for your request to be processed prior to the due date of your loan payment.
*Eligible loans include: new and used autos, trucks and motorcycles; personal computers; new and used boats; RVs and trailers; and personal loans. Interest will continue to accrue, and deferment of payment will extend the life of the loan. Member accounts must be current and in good standing. At least one payment must have been made to be eligible. Members cannot skip two months of consecutive loan payments.
Have you moved recently? Please send us your current contact information. Simply complete the Address Change Request form, and fax or mail it back to us. We’ll mail confirmation of your address change to both your old and new addresses.
In order to protect your identity, Generations Federal Credit Union requires all address change requests in writing with the signature of the account holder.
Print and complete Address Change Request form
Mail or fax your Address Change Request Form to:
Member Services
Generations Federal Credit Union
P.O. Box 791870
San Antonio, TX 78279-1870
Fax: (210) 554-3584
A convenient place to store important items that would be difficult or impossible to replace, safe deposit boxes are available in a variety of sizes to fit your needs at select Generations Federal Credit Union branches. The safe deposit box offers privacy and security for your valuables and important documents.
The following branches have safe deposit boxes:
- 1828 North Saint Mary's St.
- Northwest Branch, 6000 N.W. Loop 410
- North Central Branch, 9311 San Pedro Ave.
- Southside Branch, 7503 Yarrow Blvd.
Call us about your safe deposit box needs and rental pricing or come see us. We’re ready to help you.
The contents of your safe deposit box are not insured against loss by Generations Federal Credit Union. For your protection you may wish to obtain your own box content insurance from an insurance company of your own choice.
You should also keep a complete, up-to-date list and description of all property stored in your safe deposit box. This inventory and any other proof of ownership documents should be stored in another location, other than your safe deposit box.
Generations Federal Credit Union is working to meet the needs of our community members who send money to family and friends internationally and domestically. As a not-for-profit financial cooperative, we are able to offer lower transaction rates and deliver funds more securely with the International Remittance Network (IRnet), a money transfer service backed by World Council of Credit Unions, Inc. and Vigo Remittance Corporation.
We’re dedicated to serving the local immigrant population and enabling these members to send money back to family and friends who are counting on that resource to help pay for food, housing, education and savings for the future. When you use IRnet, those who are receiving funds will not be charged a fee for accepting transfers, and exchange rates are guaranteed at the time of transaction – consistently better than the competition.
Call our Member Service Center to complete an international or domestic money transfer.
Come talk to us. We’ll help you transfer money internationally or domestically.
Internationally, money transfers can be received in these countries…
Argentina, Australia, Bangladesh, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Germany, Ghana, Guatemala, Haiti, Honduras, India, Italy, Ivory Coast, Jamaica, Mexico, Morocco, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Senegal, Sierra Leone, Spain, Switzerland, Ukraine, United Kingdom, United States, Uruguay and Venezuela.
Domestically, money transfers can be received at over 1,400 locations in 29 states.
If you DO NOT have changes to your checks …
Reorder checks online with Harland Clarke
If you DO have changes to your checks …
Use the reorder form in your checkbook.
If you have trouble ordering your checks …
Talk to us. We’ll help you select or reorder checks.
At Generations Federal Credit Union, we’re all about helping people. Our members receive valuable discounts on admission to area attractions – just for being part of our credit union family. You and your family can have some fun, and pay a little less while enjoying life.
Plus, your discounted admission to San Antonio's world-class attractions help kids in need at the same time. A portion of the proceeds from the sale of discounted theme park tickets benefit Credit Unions for Kids which raises money for our local CHRISTUS Santa Rosa Children’s hospital. The money is used to maintain state-of-the-art care for children through new facilities and equipment, fund programs that significantly improve and enhance the quality of life for children and ensure that all children, regardless of their financial circumstances, may receive care.
Sea World
Visit the Sea World website to purchase discounted tickets. Available online only.
Fiesta Texas
Visit the Fiesta Texas website to purchase discounted tickets. Available online only.
Splashtown
Visit the Splashtown website and follow the directions below to purchase discounted tickets. Available online only.
- Click the "Clink N Print" icon (bottom left side column)
- Click onto the Corporate Code "Sign In" (Top left of page)
- Enter corp code: SWIM
- Make selection of tickets and make payment
- Print your tickets and you're ready to go!
Schlitterbahn
Visit the Schlitterbahn website and follow the directions below to purchase discounted tickets. Available online only.
- Select the park of your choice
- Select and enter the quantity of tickets you want and add them to your cart
- Enter the promotion code: 333311037
- Make your payment and print out your tickets. You're ready to go!
