Contact Us

Contact Us

Routing number: 314088572

Generations Federal Credit Union
PO Box 791870
San Antonio, TX 78279-1870

Member Service Call Center
210-229-1128
TX toll-free (outside SA): 800-232-8178
Weekday Hours: Mon. – Fri. 8:00 a.m. to 6:00 p.m.
Weekend Hours: Sat. 9:00 a.m. to 1:00 p.m.

Small Business Services
210-767-5202
smallbiz@mygenfcu.org

Online Bill Pay Support
877-235-4477
Weekday Hours: Mon. – Fri. 6:30 a.m. to 1:00 a.m.

Automated Telephone Response System
210-229-1850
TX toll-free (outside SA): 800-443-3768

LoanExpress Call Center
210-349-LOAN (5626)
Weekday Hours: Mon. – Fri. 9:00 a.m. to 6:00 p.m.
Weekend Hours: Sat. 9:00 a.m. to 1:00 p.m.

Mortgages
210-349-LOAN (5626)
Weekday Hours: Mon. – Fri. 9:00 a.m. to 6:00 p.m.
Weekend Hours: Sat. 9:00 a.m. to 1:00 p.m.

eServices
210-230-9381
Weekday Hours: Mon. – Fri. 8:00 a.m. – 6:00 p.m.
Weekend Hours: Sat. 9:00 a.m. to 1:00 p.m.

To report a lost or stolen card
Credit Card: 1-855-847-2027
Debit Card: 210-229-1128
Texas toll-free (outside SA) 800-232-8178

*The security and privacy of your information is important to us. When communicating with us via e-mail or this “Contact Us” page, please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.), please feel free to contact a member service representative at 210-229-1128.