Beware of Phone and Email Fraud

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Generations FCU has been made aware of an increasing number of phone scams with callers impersonating various financial institutions in an attempt to collect personal and financial account data.

Please keep in mind that Generations’ staff members will NEVER call you to request any personal identifying information from you, such as your social security number, date of birth, card number(s), account number(s) or your online/mobile banking login information.

Generations has the highest levels of security in place to safeguard your information. You can help us with this effort by staying informed.

What you need to know:

  • The fraudster will contact you from what appears to be a Generations phone number identifying themselves as a Generations staff member.
  • The caller will claim to be verifying debit and/or credit card transactions.
  • The caller may ask you to verify information including account numbers, date of birth, last four of your Social Security number, and/or the CVV number (3-digit number) on the back of your debit or credit card.

Communication you may receive from us:

  • Our online security team may text or call you when a suspicious transaction is identified on your debit or credit card, but we will never ask you for any secure card details such as your PIN or CVV.

Here’s how you can protect yourself from fraud:

  • Never provide personal information to anyone calling and asking for it.
  • Change your passwords on a regular basis, and do not share your online/mobile banking username or password with anyone.
  • If at any time you have concerns about the validity of a call, hang up and call Generations at 210-229-1128 to verify the call was legitimate.

Please remember to keep your contact information up to date. This will help us monitor your accounts and contact you if we identify any suspicious activity. If you have any concerns or feel you may have fallen victim to one of these phone scams, please reach out to us at 210-229-1128 so that a staff member can review your account for any suspicious activity.