Important Notice: Extended Hold Time and Delayed Response

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Due to high call volume, you may experience extended hold time, and delay in response times. We are working to respond to every member request as soon as possible. We apologize for any inconvenience this may cause.

To reduce hold times, you may submit a request for a call-back:

  • Complete a secure Contact Form on our website.
  • Send an email to Info@MyGenFCU.org
    • For your security, please note you should never include any personally identifying information, such as an account number, social security number, etc. when you contact us via email.
  • Call 210-229-1128 and follow the prompts to receive a call-back.

For immediate assistance, please use these Generations FCU convenience services:

  • Online Banking (login from mygenfcu.org) – Check balances, transfer funds,
  • Mobile Banking (download app at the App Store for Apple devices, and at Google Play for Android – Check balances, transfer funds, deposit checks and more
  • Smart Deposit – Deposit checks with GFCU Mobile Banking App
  • DEPOT Automated Phone System – Call Automated Telephone Response System at 210-229-1850, or toll-free (outside SA) at 800-443-3768