Notice to Cardholders: MyCardInfo Payment System

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Click here to visit the MyCardInfo Website

On This Page:
MyCardInfo Enrollment Tutorial Video
MyCardInfo – Member FAQ
Credit Card Rewards Redemption Site – Member FAQ

For more information:
A Message to GFCU Credit Cardholders
MyCardInfo Updates October 19, 2020

Please pardon our digital “dust” as we build a better card experience for you.

Following the conversion to our new credit card payment system, some cardholders may have experienced issues with their card while we finished getting the system fully up and running. We apologize for any of these issues or inconveniences you may have experienced during that process.

We look forward to providing you with an enhanced online credit card management experience through the MyCardInfo site.

Please read through our Member FAQs below for answers to common questions.

If you are still experiencing any issues or need assistance, please reach out to our Member Services Team at 210-229-1128 Monday through Friday 7 a.m.-8 p.m. and Saturday 9 a.m.-1 p.m.

We look forward to continuing to serve you. Thank you for your membership.

 

Video Tutorial: Enrolling in MyCardInfo


 

 

 

MyCardInfo: Member FAQs


 

How do I register for access to the MyCardInfo site?
Please watch the tutorial video on this page or you can review the MyCardInfo Enrollment Guide for assistance in registering. You can also call our 24/7 Customer Service Center at 1-844-697-2552.

Will I be able to see my credit card statement history in my Online Banking portal or the MyCardInfo website?
Credit card statements for prior months are still available in Online Banking. MyCardInfo will currently reflect any activity for the month of September 2020 and will contain any new statements on the account for a period of 13 months.

What information do I need if I want to make a credit card payment?
Payments with the credit card automated system will require your FULL 13-digit account number. This number can be found on the bottom of your checks (Example: 314088572: 1400001234560 : 1234). You will also need your routing/transit number which is 314088572.

*Note: Not using the full 13-digit account number can impact your payment. (If you are attempting to use a special savings or special share account to make your payment, please verify the 13-digit account prior to attempting your payment to prevent issues.)

How long does it take my payment to post to my credit card when made in a branch or over the phone with GFCU?
Payments made prior to 2 p.m. will reflect in your available credit the next business day. Payments made after 2 p.m. will take two business days to reflect in your available credit. Your credit card account will reflect the payment date that the payment was made in person or over the phone with GFCU. Payments made on Saturday will reflect in your available credit the following Tuesday.

How long does it take for my payment to post to my credit card when made with the 24/7 Customer Service Center at 1-844-697-2552?
Payments made prior to 5 p.m. Monday thru Friday will be reflected the same day. Payments made after 5 p.m. will process and reflect on the account the next business day. Payments scheduled for weekends or holidays will be processed on the next business day, but will be effective for the date scheduled. Your credit card account will always reflect the payment date as the day the payment was made or scheduled to be made with the 24/7 Customer Service Center.

When I make a credit card payment in MyCardInfo, the payment confirmation page shows the last four digits of my account number and it does not match my card number. Is this correct?
Yes. You will have an account number within the MyCardInfo portal that is separate from your credit card number. The last four digits of your assigned MyCardInfo account number is what will display on the payment confirmation page. (In the example below, while the member’s credit card number ends in 1234, their MyCardInfo Account Number ending in 0578 is what displays in the confirmation.):

MyCardInfo Payment Confirmation Example

How can I view payments that I have made on my credit card?
Payment history is available through the MyCardInfo site by selecting Payments > View/Edit Payments. Payments are also visible on the transaction history within MyCardInfo. You can also contact our 24/7 Customer Service Center at 1-844-697-2552 for information on your account.t

What do I do if I get locked out of MyCardInfo?
Select Forgot Username or Password from the login screen. You will receive an email notification for resetting your username or password.

How long will it take to receive a new credit card in the mail?
It will take 5-7 business days to receive a new credit card in the mail.

 

Credit Card Rewards Redemption Site: Member FAQs


How do I access the Rewards Redemption site?
If you have a Generations Earned Rewards Card or Earned Premium Rewards Card, you will be able to access the rewards redemption site through the MyCardInfo portal. Once signed into your MyCardInfo dashboard, you’ll see an orange button that says Browse Rewards. Clicking this button will take you to the Rewards Redemption website.

How do I know how many points I have?
Your current available points balance is listed in the top right corner of every page.

How do I see when my points expire?
Your account statement will show how many points you’ve earned, redeemed and when those points are expected to expire. From your Rewards Portal, click on the My Account dropdown menu and select My Account Statement.

my account statement          Account statement page with points

Where do I view Program Terms and Conditions?
Details can be found by going to the Rewards Redemption Site and clicking View Sample Rewards and then About in the top menu. A link to the Program Terms and Conditions will be available from the About page.

Terms and conditions

 

How can I earn points?
Points are awarded for qualifying purchases using your GFCU-issued rewards card. Please view the Program Terms and Conditions.