Mobile Banking Conversion Aug 22

Get ready for an upgrade!

On August 22, 2018, we’re bringing you a new and improved virtual banking experience, where you can bank anytime, anywhere, from any device easier than ever before.

All that’s required of you is to confirm that your current contact information is accurate, and you’ll be ready to jump right into an easier, more intuitive and unified virtual banking experience!

Why is Generations FCU changing my online banking?
We are upgrading our online banking system on August 22, 2018 as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.

Is there any action required to start using the new system?
Yes, it is important that you either update or validate your contact information by Aug. 18th in order to enable you to log into the new system when it launches. You can update your contact information online, by phone or in-branch.

Will I have to re-register for online banking?
No, if you already registered, you will still have access. However, if you have not logged into your online banking portal within the last 180 days, you will be required to re-enroll when we convert to the new system.

The letter I got in the mail from you says there will be downtime for online banking and the mobile app. Can you tell me more?
Yes, there will be a period of downtime for online banking and the mobile banking app prior to the conversion, which will begin Monday, August 20th at 3 p.m. and will end Wednesday, August 22nd at 3 p.m. During this period of downtime, you will not be able to log into your online banking portal or the mobile banking app to perform any transactions or inquiries.

Audio banking will remain available by dialing 210-229-1850. You can also call us during that time at 210-229-1128 if you have questions about your account or you can visit a branch.

Any Bill Pay items, loan payments and/or account transfers that you have scheduled to process during this period of downtime will still take place as scheduled; however, you will not have access to view or edit those transactions.

If you have the Generations mobile app installed on any of your devices, you will need to update the app to the most recent version after the downtime has been completed in order to utilize the upgraded platform.

Are there minimum browser requirements for this new system?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.

Can I use this on my phone/tablet?
Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. You should only use the mobile app when you’re on a smartphone or tablet. Navigating to your online banking portal from your web browser should only be done on a desktop or laptop computer.

What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device (i.e. Smart Deposit is only available on mobile devices). It is intended to improve your experience by making navigation simple and familiar regardless of device.