Get ready for an upgrade!
This summer, we’re bringing you a new and improved virtual banking experience, where you can bank anytime, anywhere, from any device easier than ever before.
All that’s required of you is to confirm that your current contact information is accurate, and you’ll be ready to jump right into an easier, more intuitive and unified virtual banking experience!
Why is Generations FCU changing my online banking?
We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.
Is there any action required to start using the new system?
Yes, it is important that you either update or validate your contact information in order to enable you to log into the new system when it launches. You can update your contact information online, by phone or in-branch.
Will I have to re-register for online banking?
No, if you already registered, you will still have access.
Are there minimum browser requirements for this new system?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.
Can I use this on my phone/tablet?
Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.
What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.
Check back here for more details and updates throughout the summer!