Due to high call volume, you may experience extended hold time, and delay in response times. We are working to respond to every member request as soon as possible. We apologize for any inconvenience this may cause. See details.

Credit Card Services
844-697-2552

Member Services
210-229-1128
Toll-free (outside SA): 800-232-8178
Monday-Friday: 7 a.m. – 7 p.m.
Saturday: 9 a.m. – 1 p.m.

Loans
210-349-LOAN (5626)
Monday-Friday: 9 a.m. – 6:30 p.m.
Saturday: 9 a.m. – 2 p.m.

Mortgages
210-230-9380
Monday-Friday: 8:30 a.m. – 5:30 p.m.

Commercial Services
210-767-5202
CommercialLending@mygenfcu.org

eServices Support
210-230-9381
Monday-Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 1 p.m.

Automated Telephone Response System
210-229-1850
Toll-free (outside SA): 800-443-3768

To report a lost or stolen debit or credit card
Credit and Debit Cards: 844-697-2552
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Mailing Address
PO Box 791870
San Antonio, TX 78279-1870

How can we help you?

Please use the form below to reach one of our representatives via email. For your privacy and security, please do not send any confidential or sensitive information within this contact form.