Card transaction disputes resolved quickly.

If you have a transaction dispute you need to report on your debit or credit card, we're here to help.

Debit and Credit Card Disputes

If you believe there are unauthorized transactions on your debit or credit card, please give us a call at 855-847-2027. Timely notification is important. Most transactions must be disputed within 60 days from receipt of your statement date. Failure to do so precludes the member from making a claim against the Credit Union.

Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant who processed the transaction. Many times disputed charges are legitimate charges that consumers may not recognize or remember. Often the merchant can answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement.

One way to check for the credits or to view transaction details is to view your account statements through the Online Banking portal.

Refer to the FAQ tab on this page for commonly asked questions and answers.

Lost or Stolen Debit and Credit Cards
If you have a lost or stolen debit card or credit card, please call:
210-229-1128 or 210-229-1800
Members can report lost or stolen cards 24 hours a day, 7 days a week.

How do I notify GFCU that I want to dispute a transaction?
When will I be reimbursed for my disputed charge?
May I keep my current card?
What can I expect after filing a dispute?
How long does the dispute process take?
How can I get a copy of my sales receipt?
What do I do if I canceled a monthly recurring transaction and continue to be billed?
What do I do if a credit or refund from a merchant was not posted to my account?
What do I do if a transaction amount on my statement is not what it should be?
Can I dispute hotel charges if I canceled my reservation before check-in?
What do I do if the item I purchased is not as described or is defective?
Will I be charged interest or fees on a disputed credit card transaction?
What is the time limit to contact GFCU about settling a dispute with a merchant?
How do I report my GFCU Credit Card or Debit Card as lost or stolen?
What can I do to protect my account information?