Card transaction disputes resolved quickly.

If you have a transaction dispute you need to report on your debit or credit card, we're here to help.

Debit and Credit Card Disputes

If you believe there are unauthorized transactions on your account, please visit your nearest branch immediately. Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement where the transaction(s) in question first appeared.

Many times disputed charges are legitimate charges that consumers may not recognize or remember. Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. Often the merchant can answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement.

One way to check for the credits or to view transaction details is to look at your account statements online after you sign in to Online Banking.

See the FAQ tab on this page for answers to common questions.

How can I get a copy of my sales receipt?
What do I do if I canceled a monthly recurring transaction and continue to be billed?
What do I do if a credit or refund from a merchant was not posted to my account?
What do I do if a transaction amount on my statement is not what it should be? 
Can I dispute hotel charges if I canceled my reservation before check-in?
What do I do if the item I purchased is not as described or is defective?
Will I be charged any interest or finance charges on the disputed transaction?
What is the time limit to contact GFCU about settling a dispute with a merchant? 
How do I notify GFCU that I want to dispute a transaction?
What happens after I submit my dispute?
How do I report my GFCU Credit Card or Debit Card as lost or stolen? 
What can I do to protect my account information?