Debit and Credit Card Disputes
If you believe there are unauthorized transactions on your debit or credit card, please give us a call immediately. Timely notification is important. Most transactions must be disputed within 60 days from receipt of your statement date. Failure to do so precludes the member from making a claim against the Credit Union.
Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant who processed the transaction. Many times disputed charges are legitimate charges that consumers may not recognize or remember. Often the merchant can answer your questions and easily resolve your dispute. The merchant’s phone number may be located on your receipt or billing statement.
Credit Card Disputes
Be sure to check your account history for credits and transaction details by viewing your account statements through the MyCardInfo portal.
Call to dispute charges or report your credit card lost or stolen:
Debit Card Disputes
Be sure to check your account history for credits and transaction details by viewing your account statements through your Online Banking portal.
Call to dispute charges or report your debit card as lost or stolen: