If you believe there are unauthorized transactions on your debit or credit card, please give us a call immediately. Timely notification is important.

 

Most transactions must be disputed within 60 days from receipt of your statement date. Failure to do so precludes the member from making a claim against the Credit Union.

 

Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant who processed the transaction.

 

Many times disputed charges are legitimate charges that consumers may not recognize or remember. Often the merchant can answer your questions and easily resolve your dispute. The merchant’s phone number may be located on your receipt or billing statement.