October 19, 2020
Please note the following updates to MyCardInfo, our new online credit card account management platform.
Resolved Issues
- Cash Advance Limits
- Payment Posting
- Updated Balance Information
- Rewards Redemption
Enhancements in Process
- One Login for cardholders with multiple Generations credit cards
- Access to Credit Card Statement History
- Single Sign-On to MyCardInfo through GFCU Online and Mobile Banking
- Ease of Cash Advances
Updates will be posted on MyGenFCU.org/mycardinfo as soon as they are available. You’ll also find an Enrollment Tutorial Video, Member FAQ, and Rewards Redemption FAQ at this site.
Please Note
The following are permanent changes to our credit card platform:
- Credit card payments require two (2) business days for processing. Payments will be credited on the day payments are made online, by phone or in person, but it may take up to two days for the payment to be credited to your card balance.
- New payment and security options are available at MyCardInfo.com; however, payments and transfers cannot be conducted directly through GFCU Online and Mobile Banking.
New Features Available Now
- Dedicated 24-hour telephone service with a live representative
- Credit card Skip-A-Payment in December and June each year for accounts in good standing
- New self-serve options
- Immediate enrollment and card activation
- Schedule and make payments online from any financial institution
- Visa® transaction alerts sign-up
- Card protection features
- Visa® benefits such as warranty on purchases and rental car protection
- Travel notifications
- Set up alerts and controls configuration
- Transaction dispute
- Lost/stolen claims
- Ease of adding GFCU credit card to all mobile wallets
Future developments in 2021 will add even more valuable features like enhanced rewards options.